Terms of Service

1. Agreement to these Terms

These Terms form a binding agreement between you and Homy. We may update them from time to time as described in Section 15. Your continued use of the Service after changes take effect means you accept the updated Terms.

You must be at least 18 years old, or the age of legal majority in your country, to create a Homy account or place an order. If you are using the Service on behalf of a minor's pet, you confirm you are the parent, guardian, or otherwise authorized to do so.

2. The Homy service

Homy sells a waterproof QR pet tag. When scanned with any smartphone camera — no app required — the tag shows the contact details you choose to display and can notify you with the finder's approximate location, so you can reunite with your pet faster.

Homy tags come in three tiers — Basic, Essential, and Ultimate — each unlocking a different set of features (for example, health records, the AI pet assistant, and the lost pet alert network, as described on our pricing page). Homy tags are sold as a one-time purchase, not a recurring subscription — you pay once for the tier and features included with it. Some features described on our site may be labeled "coming soon" and are not yet available; we will make clear on the pricing page which features are active on your plan.

3. Your account

• You must provide accurate, current information when creating your account and keep it up to date.
• You are responsible for safeguarding your password and for all activity that happens under your account.
• Notify us immediately at homy.care.app@gmail.com if you suspect unauthorized use of your account.
• One Homy account per person, used for your own pets or pets you are authorized to manage.

4. Orders, pricing & payment

Prices are shown in Tunisian dinar (TND) and may change at any time; the price you pay is the price confirmed at checkout. Orders placed through the Service are currently paid by cash on delivery. Placing an order is an offer to purchase, which we may accept or decline (for example, in cases of suspected fraud, pricing errors, or delivery-area limits) — if we decline your order after payment, we will contact you and refund any amount collected.

5. Shipping & delivery

We currently ship within Tunisia, typically taking 5 days to one week depending on your city. Delivery times are estimates, not guarantees, and can be affected by courier delays, incomplete addresses, or events outside our control. Shipping to other countries is not yet available even where Homy content references other regions we serve or plan to serve.

6. Returns, refunds & warranty

We offer a 30-day happy-tail guarantee: if you're not happy with your tag, contact us within 30 days of delivery at homy.care.app@gmail.com to arrange a return or refund. The tag is also warranted against manufacturing defects (materials, QR print, waterproofing) for as long as you own it under normal use — normal wear, misuse, or damage from accidents is not covered. To request a warranty replacement, email us with a description and photo of the issue.

7. Pet profiles & health records

You can add information about your pet, including optional health records (vaccinations, medications, vet visits, and similar). This information is provided by you and is stored for your convenience only — it is not medical advice and is not a substitute for care from a licensed veterinarian. Homy does not verify the accuracy of health records you enter and is not responsible for decisions made based on them.

8. AI pet assistant

Plans that include the AI pet assistant let you chat about general pet-care topics. Responses are generated automatically using a third-party AI provider and may be incomplete, inaccurate, or outdated. The assistant is for general information only, does not know your pet's full medical history, and must never be used in place of professional veterinary care — always contact a veterinarian or emergency animal clinic for urgent or medical concerns.

9. Lost pet alert network

Plans that include the lost pet alert network let you notify nearby Homy users when a pet is lost, within a radius that depends on your plan. This is a best-effort community feature: Homy does not guarantee that any alert will be seen, that anyone will respond, or that your pet will be found. It is not a replacement for reporting a lost pet to local authorities, shelters, or veterinary clinics.

10. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose;
• Attach a Homy tag to anything other than a pet you own or are authorized to tag, or use the Service to track a person without consent;
• Upload content that is abusive, defamatory, or infringes someone else's rights;
• Attempt to interfere with, scrape, or reverse-engineer the Service, or access it using automated means without our permission;
• Misuse the lost pet alert network, for example by submitting false alerts or sightings.

We may remove content or suspend accounts that violate this section, as described in Section 14.

11. Intellectual property

The Homy name, logo, website, and app content are owned by Homy or our licensors and protected by intellectual property law. You keep ownership of the photos and information you upload about your pet, and you grant Homy a limited license to store and display that content solely to provide the Service to you (for example, showing it to a finder who scans your tag, subject to the visibility settings you choose).

12. Third-party services

We rely on trusted providers to run parts of the Service — for example, cloud hosting and file storage, transactional email delivery, and (on plans that include it) a third-party AI provider for the pet assistant. Their own terms may apply to the parts of the Service they support. See our Privacy Policy for details on how data is shared with these providers.

13. Disclaimers & limitation of liability

The Service is provided "as is" and "as available." While we work hard to keep it reliable, we do not guarantee that scans, notifications, the AI assistant, or the alert network will always work without interruption or error, or that a lost pet will be recovered. To the maximum extent permitted by law, Homy is not liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid for the product or plan giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Suspension & termination

You may stop using the Service and request deletion of your account at any time by emailing homy.care.app@gmail.com. We may suspend or terminate access to the Service if you violate these Terms, misuse the Service, or where required by law, with notice where reasonably possible.

15. Changes to these Terms

We may update these Terms as the Service evolves. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through the Service. Continuing to use Homy after changes take effect means you accept the revised Terms.

16. Governing law & disputes

These Terms are governed by the laws of Tunisia, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will first be addressed informally by contacting us at homy.care.app@gmail.com; if it cannot be resolved this way, it will be subject to the exclusive jurisdiction of the competent courts of Tunisia, except where applicable local consumer-protection law gives you the right to bring a claim in your own country of residence.

17. Contact us

Questions about these Terms? Reach us at homy.care.app@gmail.com.